Frequently asked questions
Documentation, shipping, payments and research-use requirements.
Are your products for human use?
No. Every Lipeptides product is supplied strictly for in vitro laboratory research. Products are not intended for human or animal consumption, diagnosis or treatment, and we do not provide dosing or usage guidance.
Where can I find the certificate of analysis?
Batch documentation is linked on each product page and collected on our Lab Results page. If you need a document for a specific lot, contact us with the batch number printed on your vial.
How fast do orders ship?
Orders placed before 1 PM ET ship the same business day. Later orders ship the next business day, and tracking details are emailed as soon as your parcel leaves us.
How should compounds be stored?
Storage guidance is listed on each product page. As a general rule, keep lyophilized material cool, dry and away from light, and follow the specific instructions for your batch.
Which payment methods do you accept?
Available payment options are shown at checkout. All payments are processed over an encrypted connection and we never store full card details.
Can I return a product?
Because of the nature of research materials, opened items cannot be returned. If a parcel arrives damaged or incorrect, contact us within 7 days and we will make it right. See our refund policy for details.
Do you offer wholesale pricing?
Yes. Labs and institutions ordering in volume can apply through our Wholesale page and a team member will reply with pricing.
How do I track my order?
Use the tracking link in your shipping email, or open Track Your Order with your order number and billing email.