Shipping Policy

Processing

Orders are processed on business days, Monday to Friday, excluding U.S. holidays. Orders placed before 1 PM ET ship the same business day. Orders placed after the cutoff, or on weekends and holidays, ship the next business day.

Packaging

Every order is packed in discreet, protective packaging. Lyophilized compounds are packed to protect stability during transit.

Tracking

A tracking number is emailed as soon as your parcel leaves our facility. You can also follow your order on our Track Your Order page using your order number and billing email.

Shipping rates

Available shipping methods and rates are shown at checkout before you pay. Standard shipping is free on qualifying orders above the threshold shown in the cart.

Delivery issues

Please check that your shipping address is complete and correct before placing your order. We are not responsible for parcels delivered to an incorrect address provided at checkout. If a parcel shows as delivered but has not arrived, or arrives damaged, contact us within 7 days at [email protected] and we will help resolve it.

International orders

We currently ship within the United States only unless otherwise stated at checkout.