Refund Policy

Overview

Because research materials must be stored and handled under controlled conditions, we cannot accept returns of products once they have left our facility, except as described below.

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong product, or is missing an item, contact us within 7 days of delivery at [email protected]. Include your order number and clear photos of the package and products. Once verified, we will send a replacement or issue a refund to the original payment method.

Lost parcels

If tracking shows no movement for 7 business days, contact us and we will open a claim with the carrier and arrange a resolution.

Order cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped it cannot be cancelled.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank, funds usually appear within 5 to 10 business days.